Refund policy

ESQUE Warranty & Return Policy

ESQUE Studio Warranty:

 

All ESQUE products are warranted against defects in workmanship and materials for 1 year from the date of purchase. This warranty does not cover damage from normal use and carry. ESQUE will  replace any ESQUE product which is found to be defective. In the event the same item is not available for replacement, ESQUE agrees to offer the customer the choice of the three most similar items (of equal or greater value) for the purpose of satisfying this warranty. ESQUE will honor this warranty regardless of place of original purchase. To initiate a warranty return, please contact our customer service: info@esque-studio.com.

 

Returning for refund or exchanging product purchased from ESQUE 

 

Within 60 days of your original purchase, ESQUE will gladly accept returns, for any reason, of unused merchandise purchased at www.esque-studio.com. Refunds must be accompanied by a return authorization from ESQUE Customer Service. Your refund will be made to the card used during the original purchase. Shipping charges are non-refundable. It is the customer’s responsibility to pay for any cost incurred to return an item or items. Items can be returned via the customer’s choice of carrier i.e. USPS, UPS or FEDEX. ESQUE Studio can only accept returns or exchanges of items that were purchased on www.esque-studio.com. To initiate a product return, please contact our customer service department: info@esque-studio.com

 

Please note that it may take up to 30 days to process your refund. If you have any questions or concerns, please contact us.

 

All sale merchandise is on final sale and cannot be returned or exchanged.